Terms and Conditions
Welcome to HRX Transport. These Terms and Conditions govern the use of our website and transportation and logistics services provided by HRX Transport in Australia.
By accessing our website or using our services, you agree to these Terms and Conditions. If you do not agree, please discontinue using our website and services.
1. Services
1.1 HRX Transport provides transportation and logistics services, including the movement and delivery of goods, as agreed with our customers.
1.2 All services are subject to availability, service areas, vehicle capacity, and agreed booking arrangements.
1.3 HRX Transport reserves the right to modify, suspend, or discontinue services where reasonably necessary.
2. Customer Responsibilities
2.1 Customers must provide accurate and complete information regarding bookings, collection and delivery addresses, goods, and any special handling requirements.
2.2 Customers are responsible for ensuring that goods are properly packaged, labelled, and ready for collection.
2.3 Customers must not request the transportation of illegal, dangerous, prohibited, or restricted goods without the required approvals and prior written agreement.
3. Pricing and Payment
3.1 Service charges will be communicated or agreed upon before the transportation service begins.
3.2 Customers agree to pay all applicable charges in accordance with the agreed payment terms.
3.3 Additional charges may apply for waiting time, additional handling, changes to bookings, redelivery, or other services where applicable and agreed.
3.4 Any applicable cancellation fees or payment requirements will be communicated to the customer.
4. Collection and Delivery
4.1 HRX Transport will make reasonable efforts to collect and deliver goods within the agreed timeframe.
4.2 Delivery times are estimates unless expressly confirmed as guaranteed in writing. Delays may occur due to traffic, weather, road closures, operational issues, or other circumstances beyond our reasonable control.
4.3 Customers must ensure that collection and delivery locations are accessible and that an authorised recipient is available where required.
4.4 If a delivery cannot be completed due to incorrect information, an inaccessible location, or the recipient’s unavailability, additional arrangements or charges may apply.
5. Liability and Loss or Damage
5.1 HRX Transport will exercise reasonable care when handling and transporting goods.
5.2 Customers should notify HRX Transport promptly if goods are lost, damaged, or not delivered as agreed and provide relevant supporting information.
5.3 Any assessment of liability for loss, damage, or delay will be subject to applicable law and the agreed terms of service.
5.4 Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under Australian law.
6. Intellectual Property
6.1 All website content, branding, logos, text, graphics, and other materials belonging to HRX Transport are protected by applicable intellectual property laws.
6.2 Users must not reproduce, distribute, modify, or commercially use our website content without prior written permission, except where permitted by law.
7. Privacy
7.1 HRX Transport respects the privacy of its customers and handles personal information in accordance with applicable Australian privacy laws.
7.2 Personal information may be collected and used to manage bookings, coordinate deliveries, communicate with customers, process payments, and provide our services.
7.3 Please refer to our Privacy Policy for further information about how personal information is collected, used, stored, and disclosed.
8. Website Use
8.1 Users must use our website lawfully and must not attempt to disrupt its operation, gain unauthorised access, or introduce malicious software.
8.2 HRX Transport makes reasonable efforts to maintain accurate website information but does not guarantee that all content will always be complete, current, or uninterrupted.
9. Governing Law
9.1 These Terms and Conditions are governed by the applicable laws of Australia and, where relevant, the state or territory in which the services are provided or the dispute arises.
9.2 Any disputes will be handled in accordance with applicable Australian law and the jurisdiction of the relevant courts or tribunals.
10. Changes to These Terms
10.1 HRX Transport may update these Terms and Conditions from time to time.
10.2 Updated terms will be published on this page and will apply as permitted by law. Changes will not retrospectively remove rights or remedies that customers are legally entitled to retain.
11. Contact Us
If you have any questions about these Terms and Conditions or our transportation services, please contact HRX Transport through our website:
https://hrxtransport.com.au/contact-us
By using our website or engaging our services, you acknowledge that you have read these Terms and Conditions, subject to any rights and protections provided by applicable law.